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Terms of Use of Website and Services

Date of last revision: March 1st 2019


This page (together with the Privacy Policy and Services Agreement referred to herein) explains the terms of use (“Terms”) of using the website and services (“Services”) provided by ResolveBiz services and Apps Private Limited (“Resolve”). We are located at 231-236, Raheja Arcade, Koramangala, Bangalore, Karnataka 560095, India. If you do not agree with these Terms, please stop using the Services.


Using Our Services


Resolve is Outsourced service Provider in Payroll and accounting and SaaS Service Provider in HR, Admin, Sales and Accounting domain. Please don’t misuse our Services. For example, don’t disrupt our Services or try to access them using a method other than the interface and the instructions that we provide. If you interrupt, destroy or limit the functionality of our Services, we may stop providing our Services to you and pursue legal action against you. Using our Services does not give you ownership of any intellectual property rights, including any branding or logos, in our Services or the content you access. You may not use content from our Services unless you obtain our permission first, and attribute ownership appropriately. You are responsible for all activity occurring under your User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Services, including those related to data privacy, international communications and the transmission of technical or personal data. You shall:

(i) notify Resolve immediately of any unauthorized use of any password or account or any other known or suspected breach of security;

(ii) report to Resolve immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and

(iii) not impersonate another Resolve user or provide false identity information to gain access to or use the Services. If you have provided us your contact details, such as email or phone number, we may send you announcements, messages or information on our Services and how to use them. You may opt out of some of these messages.


Your Privacy and Data Protection


Resolve's Privacy Policy (available at: https://www.resolveindia.com/privacy-policy/ ) explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Resolve can use such data in accordance with our Privacy Policy.


Resolve Intellectual Property


Resolve owns all intellectual property rights in respect of the Services including any literature, reports, data, drawings, designs, diagrams, tables, Services, source code or object code or other information or materials, howsoever stored or held, acquired, created, developed, designed or in any way prepared, by Resolve. The “Resolve Edge” name and logos and all related names, trademarks, service marks, design marks, and slogans are the trademarks or service marks of ResolveBiz services and Apps Private Limited. You may not use the Resolve logo or Resolve Edge Logo in any manner that is deceptive or disparaging, or in connection with any product or service that Resolve does not explicitly endorse. If you wish to use Resolve's trademarks, please contact itcontracts@resolveindia.com


Your Content in our Services


Some of our Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, your information stays yours. Resolve does not own any data, information or material that you submit to the Services in the course of using the Services ("Customer Data"). You, not Resolve, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and Resolve shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. In the event this Agreement is terminated (other than by reason of your breach), Resolve reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to use Resolve or use Customer Data immediately ceases, and Resolve shall have no obligation to maintain or forward any Customer Data. Please also note that you are covered under the Information Technology Act, 2000 and rules framed thereunder, for your action.


Charges and Payment

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Payments must be made in advance unless otherwise mutually agreed upon in an Order Form or through the Online Order Center. All payment obligations are non-cancelable and all amounts paid are nonrefundable. You are responsible for paying for all User accounts ordered for the entire subscription Term, whether or not such subscriptions are actively used. An authorized Administrator may add users by executing an additional written Order Form or using the Online Order Center. Fees for the additional users should be paid as per the agreed terms. Resolve reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least 30 days prior notice to you, which notice may be provided by e-mail. Resolve reserves the right to suspend the services if it comes to know that you have wrongly represented yourself.


Billing and Renewal

Resolve charges and collects in advance for use of its Services. The renewal charge will be equal to the then-current number of total Users in effect in the APP Slab, unless Resolve has given you at least 30 days prior written notice of a fee increase, which shall be effective upon renewal and thereafter. Fees will be charged on an as-quoted basis. Resolve's fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties as applicable to you. You agree to provide Resolve with complete and accurate billing and contact information. This information includes your legal company / entity name, street address, fax, e-mail address, and name and telephone number of an authorized billing contact and Administrator. You agree to update this information within 30 days of any change to it. If the contact information you have provided is false or fraudulent, Resolve reserves the right to deactivate the services in addition to any other legal remedies. If you believe your bill is incorrect, you must contact us in writing within 15 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.


Non Payment and Suspension of services

In addition to any other rights granted to Resolve herein, Resolve reserves the right to suspend or terminate this Agreement and deactivate the services if your account becomes delinquent (falls into arrears). Delinquent invoices (accounts in arrears) are subject to interest of 2% per month on any outstanding balance plus all expenses of collection. Resolve reserves the right to impose a reconnection fee in the event you are suspended and thereafter request reinstallation of the Services. You agree and acknowledge that Resolve has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is 30 days or more delinquent.


Termination upon Expiration

This Agreement commences on the Effective Date. Either party may terminate this Agreement or reduce the number of users, effective only upon the expiration of the then current Service Period, by notifying the other party in writing at least five (5) business days prior to the date of the invoice for the following term. In the event this Agreement is terminated (other than by reason of your breach), Resolve will make available to you a file of the Customer Data as available within 30 days of termination if you so request at the time of termination. You agree and acknowledge that Resolve has no obligation to retain the Customer Data, and may delete such Customer Data, more than 30 days after termination.


Termination for cause

Any breach of your payment obligations or unauthorized use of the Resolve Technology or Services will be deemed a material breach of this Agreement. Resolve, in its sole discretion, may delete the Services if you breach or otherwise fail to comply with this Agreement. In addition, Resolve may terminate a free account, if any, at any time in its sole discretion. You agree and acknowledge that Resolve has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within 15 days of notice of such breach.


Modifying and Terminating Our Services

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may stop a Service altogether. In each case, we will give you reasonable advance notice. You are responsible for regularly reviewing this Agreement as updated on our website. Use of the Services after any such changes shall constitute your consent to such changes. You can stop using our Services at any time. Resolve may also stop providing Services to you, or create new limits to our Services at any time.


Warranties and Disclaimers

Each party represents and warrants that it has the legal power and authority to enter into this Agreement. Resolve represents and warrants that it will provide the Services in a manner consistent with general industry standards reasonably applicable to the provision thereof under normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Services and that your billing information is correct. Other than as expressly set out in these Terms or the Services Agreement, neither Resolve nor its service partners make any specific promises about the Services. We don’t make any commitments about the content within the Services, the specific functions of the Services, or their availability to you at all times. We provide the Services “as is”. Resolve's services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Resolve is not responsible for any delays, delivery failures, or other damage resulting from such problems.


Liability for Our Services

When permitted by law, Resolve and its service partners will not be responsible for lost profits, revenues, or data, financial losses, or any damages. In all cases, Resolve will not be liable for any loss or damage that is not reasonably foreseeable.

IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE ONE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICES, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICES, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICES, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


Notices

Resolve may give notice by means of a general notice on the Services, electronic mail to your e-mail address on record in Resolve's account information, fax or by written communication sent by registered post / first class mail or pre-paid post to your address on record in Resolve's account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered post, first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Resolve (such notice shall be deemed given when received by Resolve) at any time by any of the following: letter sent by registered post to Resolve / letter delivered by nationally recognized overnight delivery Services or first class postage prepaid mail to Resolve at the following addresses (whichever is appropriate): ResolveBiz Services and Apps Pvt. Ltd., 231-236, Raheja Arcade, Koramangala, Bangalore – 560095 addressed to the attention of: Director


About these Terms

We may modify these Terms to reflect changes to the law or changes to our Services. We will notify you of such changes. Changes will never apply retroactively and will be effective immediately on posting. If you do not agree to the modified Terms, please discontinue your use of the Service. If there is a conflict between these Terms and the terms of our Services Agreement, the terms of the Services Agreement will prevail for that conflict. These Terms govern the relationship between Resolve and you. They do not create any third party beneficiary rights. If you do not comply with these Terms, and we do not take action immediately, it will not be construed as our consent to your non-compliance. If any term contained in these Terms is unenforceable, it will not affect the other Terms. You agree that the laws of India will apply to any dispute arising out of or in relation to these Terms or the Services. All disputes will be subject, first, to mediation, and then by arbitration by a sole arbitrator appointed by Resolve in accordance with Indian law. The venue of arbitration will be Bangalore, Karnataka. If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to itcontracts@resolveindia.com